Order Exchange and Returns Policy at Nouvette

At Nouvette, we value your satisfaction and strive to make your shopping experience seamless. Please take a moment to review our order adjustment and returns policy below:

Order Exchanges

Regrettably, we do not support exchanges. To ensure accuracy, we kindly ask customers to meticulously confirm all order details, including size, design, quantity, and shipping address. Unfortunately, we are unable to accept returns or exchanges for orders with incorrect selections.
If you realize a mistake within 6 hours of placing your order, you have the option to cancel it. Upon cancellation within this timeframe, you are welcome to place a new order with the correct items. For any questions or concerns about the order process, feel free to contact our dedicated support team. We are here to ensure your satisfaction with your Nouvette purchase.

Order Cancellation

Orders can only be canceled within 6 hours of placement. If you reach out to us after this time, your order may have already entered the processing and shipping phase. Please note that a cancellation fee of 10% of your total order value will be applied to the process. To cancel your order, kindly contact us at [email protected].

Return & Refund Policy

For delivered orders, our return policy is applicable for 30 days from the completion of the delivery process. After this period, the order will be considered accepted, and reimbursements will not be facilitated.

We accept returns and offer refunds in the following cases:

  • The product arrives damaged.
  • The product arrives shattered.
  • The product design differs from the one you ordered.
  • The product size differs from your order.
  • The product material differs from your order.
  • The product you received is not the one you ordered.
  • The product differs from the original description.

To be eligible for a refund, returned items must not meet the following conditions:

  • The items have been worn or washed.
  • The items have been modified in any way.
  • The items are defective, except when the condition is our fault.
  • The items do not have their original tags.
  • The items have minor redundant threads that can be easily cut/repaired.
  • The items must be returned in their original condition and packaging.

To claim a refund, provide the following documentation:

  • The shipping label/receipt.
  • Proof of purchase.
  • Evidence of defective items.
  • Email screenshots we previously sent to you.
To request a return and refund, email [email protected] with the required documentation. Our Customer Service Department will respond to your refund inquiry within 2-3 business days. Wait for our confirmation before returning the package. Ship the package to:
760 Johnson St, Gary, IN, 46402
Customers are responsible for the return shipping cost, not included in the reimbursement amount. Refund processing may take up to 14 business days from our receipt of your return. Upon receiving the package, you will be notified via email, and a full refund, including the shipping fee, will be processed.
If you haven’t received your refund, check your bank account and contact your credit card company. Refunds may take some time to be officially posted, typically within 10 to 15 days from the date of issuance. For any concerns, contact us promptly at [email protected], and we will respond within 2-3 business days.

Important Notes:

Our return policy is valid for 30 days from the completion of the delivery process. Beyond this period, the order will be considered accepted, and no reimbursements will be issued.
Items can be returned or exchanged within 30 days of delivery, with no sub-fees except for the return shipping cost.
We are not responsible for any damage or loss occurring during the return shipping process, and no refunds will be issued in such cases.
Please contact our Support Team ahead of time for any refund and return inquiries to ensure proper handling and avoid any issues during the return process.