WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
At Nouvette, your satisfaction is always at our priority!
Your item is eligible for return if at least one or more cases listed below happens:
+ The printed image is not clear.
+ The printed image is not in the center of the shirt.
+ Package received wrongly against the order.
+ Damaged due to delivery: torn, dirty…
+ The order is not in the right size, color or style compared to the order.
+ Other mistakes caused by us…
If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. Nouvette will refund or exchange an item when the issue is verified to be correct.
Return address: 760 Johnson St, Gary, IN, 46402
Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.
Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.